FAQ

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is J C L TRADING CO. L.L.C?

J C L TRADING CO. L.L.C is a manufacturing and production company that designs and produces bespoke packaging products and articles of general household use, whose aim is to enable all customers, ranging from businesses to final end consumers to package their products right, using eco friendly packaging products, in ways that attracts their customers.

2. Do you offer international shipping to neighboring countries?

Yes, in addition to nationwide delivery across Nigeria, we also offer shipping to several neighboring countries in Africa. Please check our Shipping Policy page for a list of countries and shipping rates.

3. How long does delivery take?

Delivery times vary depending on your location. Nationwide deliveries within Nigeria typically take 3-5 business days, while international deliveries to neighboring countries can take 7-10 business days, depending on customs and transportation logistics.

4. Can I track my order?

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order’s progress on our website or the carrier’s website.

5. What is your return policy?

We accept returns within 14 days of receipt for most items in new, unused condition with the original packaging. Some restrictions apply, so please visit our Returns & Exchanges page for more details.

6. Is it safe to shop on your platform?

Yes, we use SSL encryption to protect your personal information and ensure that your shopping experience is secure. We do not store credit card details nor do we share customer details with any third parties.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery with your order number and a photo of the item. We will prioritize resolving the issue, either by sending a replacement or processing a refund.

8. Do you offer bulk purchase discounts?

Yes, we offer discounts for bulk purchases on many of our products. Please contact our sales team with your requirements, and we’ll be happy to provide you with a customized quote.

9. How do I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement, provided they have not yet been shipped. Please contact our customer service team as soon as possible with your order number to request any changes.

10. Do you have a physical store or showroom?

Currently, we operate exclusively online to keep our prices competitive. However, we provide detailed product descriptions and images to help you make informed decisions. If you have specific questions about any item. Our customer support team is here to assist. We also have a physical office location should you choose to come in.